Terms of service

Effective Date: May 15, 2026


Operator: Owned and operated by Sprrintly, LLC ("The Agency").


1. The Agreement

By engaging with the Sprintly.io platform or subscribing to our design plans, you enter into a legally binding contract. This agreement incorporates these Terms, our Privacy Policy, and any specific Plan Details selected during checkout. If you do not agree to these terms, you must cease use of the service immediately.


2. Scope of Creative Services

Sprintly.io provides a specialized subscription for static design assets.

  • Included Services: UI/UX wireframing and prototyping, brand identity, marketing collateral, social media assets, and custom illustrations.

  • The "Static-Only" Boundary: Our expertise is focused on high-fidelity still imagery and layouts. We explicitly do not provide video editing, motion graphics, 3D modeling, or any form of front-end or back-end software development.

  • Final Output: Deliverables consist of raw design files (e.g., Figma links, Adobe Creative Cloud files). We are not responsible for the implementation of these designs into live code.


3. Global Operations & Delivery Cadence

To maintain our competitive pricing and high-quality output, Sprintly.io utilizes a global talent model:

  • Production Hub: Our primary design laboratory is located in Sri Lanka. Production cycles follow Sri Lanka Standard Time (SLST).

  • Client Alignment: While we aim for delivery milestones to land within North American (PST/EST) business hours, all "in-progress" communication and internal sprint cycles are governed by our production hub’s time zone.

  • Turnaround: Standard turnaround times apply to "active" tasks only. Complex requests may be split into sub-tasks to ensure consistent daily progress.


4. Communication Protocol

We operate on a "No-Meeting" preferred philosophy to maximize actual design hours.

  • Centralized Hub: All task management, feedback, and asset delivery occur via Slack and our integrated Project Board. Requests sent via email or other socials will not be considered "active."

  • Video-First Feedback: To eliminate ambiguity, we utilize asynchronous video walkthroughs (e.g., Loom) for project updates. We strongly encourage clients to respond in kind to minimize "lost in translation" text errors.

  • Consultation Caps: Should a live sync be necessary, clients are entitled to one 20-minute strategy call per month, requiring 72-hour advance booking.


5. Rights and Ownership

  • Client Ownership: Once the subscription fee for the relevant period is paid in full, the legal title to all custom-created designs is transferred to the Client.

  • Usage for Promotion: Sprintly.io reserves a non-exclusive, perpetual right to showcase completed work within our portfolio, website, and social media for promotional purposes.

  • Opt-Out: If your project is under strict "Stealth Mode," you must submit a Formal Non-Disclosure Request via email to [Legal Email]. Upon approval, we will refrain from publicizing your assets.


6. Payments and Cancellations

  • Subscription Model: Services are billed in advance. You may cancel your subscription at any time; however, access will continue until the end of the current billing cycle.

  • Refund Policy: Due to the high-intensity nature of creative labor, Sprintly.io does not offer refunds. The inability to use design files or a change in your project's direction does not constitute grounds for a refund.


7. Content Warranty

The Client warrants that all materials (logos, copy, images) provided to Sprintly.io for use in projects are owned by the Client or properly licensed. Sprintly.io is not liable for copyright infringements resulting from assets provided by the Client.